Our return policy is based on a 30 day window this allows plenty of time for you to return your product if needed. by purchasing our products you agree to our return policy.
return policy
Our return rate is less than 0.1% this exceeds industry standards, at Maxspeed-Motorsports we are committed to deliver quality products to you however we do understand that you may wish to return your item for whatever reason. We do have a clear return policy that you should be aware of prior to purchasing a product from us. Our return policy is there for your "100% satisfaction guarantee" that we provide to you, for this reason if you need to return your item and its within the guidelines below there's absolutely no problem. Because we have an awesome return policy we reserve the right to refuse a return to a customer who approaches us with an agressive behaviour, that threathens any of our staff or that uses foul language to our staff will not be tolerated and will result in no further cooperation from us.
Please take a few moments to read and understand our return policy.
We want you to have a good experience when dealing with Maxspeed-Motorsports.com we strive to achieve one of the best customer service in the industry. Please take a moment to understand how our return policy works.
You have 30 days from your purchased date to return your product. Please read below for the terms and conditions of our return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE CONTACT US FIRST FOR RMA NUMBER WITHOUT RMA THERE MAY BE DELAYS IN PROCESSING YOUR RETURN
RETURNS ACCEPTED WE PAY SHIPPING BOTH WAYS.
If we have made an error with your shipment (i.e wrong part) or if you have installed your part (i.e part defective) we have absolutely no problem to replace your part but you must first return the part to us we will provide you with a return label at zero cost to you, but once again you must return the part to us first, if you choose to receive a replacement before returning the part to us you will need to pay for the part and once we receive the return we will be happy to refund your money. Unfortunately these are situations we try to avoid by checking everything prior to shipment but due to certain circumstances that are out of our control sometimes mistakes or problems can occur with a shipment and we take full responsibility for our mistakes if any. So once again if you decide to wait for a replacement without sending the defective or wrong part you must pay for it first. We will pay for shipping both ways by providing you with a return label.
RETURNS ACCEPTED YOU PAY SHIPPING BOTH WAYS + RESTOCKING FEES
It's ok if you change your mind, if you decide to return your product you must pay shipping back to us, remember to use a trackable service and to protect your shipment by purchasing insurance against lost or damaged package, it's your responsability to make sure that we receive the product back, the best way is to obtain a tracking number so you can prove shipment was delivered , any damaged goods in transit will not be refunded that is why it's important to purchase insurance to protect your shipment.
You will get a refund for the price of the part only , shipping is not refundable, a restocking fee of 10% will apply with a maximum charge of $50 for items under $1000.00 for items over $1000 a 7.5% restocking fee will apply with a maximum of $100.00. (This rule does not apply for items not as described, in this case there will be no restocking fees)
WHY RESTOCKING FEES
We have many expenses when stocking products in our warehouse this includes our daily operational costs and our employees, if you have a change of mind you must bear the responsability of the costs associated with that.
RETURNS NOT ACCEPTED
These types of goods are exempt from being returned. Installed parts (unless product is defective this will fall under the product warranty), any stickers or stencils, exhaust parts that have been installed, any parts that have been modified . In addition to that all sales marked as "FINAL SALE" cannot be returned.
RETURN ADDRESS
Maxspeed-Motorsports LLC
2151 NE 155th St, Unit 8
North Miami Beach, FL 33162
USA
HOW WE PROCESS REFUNDS
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If we sent you an e-mail informing you of a refund and you haven’t received a refund after 5 business days, contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted by your ncredit card company. If after 5 business days you still have not received your refund please contact us at
sales@maxspeed-motorsports.com.
Please take a few moments to read and understand our return policy.
We want you to have a good experience when dealing with Maxspeed-Motorsports.com we strive to achieve one of the best customer service in the industry. Please take a moment to understand how our return policy works.
You have 30 days from your purchased date to return your product. Please read below for the terms and conditions of our return policy.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
PLEASE CONTACT US FIRST FOR RMA NUMBER WITHOUT RMA THERE MAY BE DELAYS IN PROCESSING YOUR RETURN
RETURNS ACCEPTED WE PAY SHIPPING BOTH WAYS.
If we have made an error with your shipment (i.e wrong part) or if you have installed your part (i.e part defective) we have absolutely no problem to replace your part but you must first return the part to us we will provide you with a return label at zero cost to you, but once again you must return the part to us first, if you choose to receive a replacement before returning the part to us you will need to pay for the part and once we receive the return we will be happy to refund your money. Unfortunately these are situations we try to avoid by checking everything prior to shipment but due to certain circumstances that are out of our control sometimes mistakes or problems can occur with a shipment and we take full responsibility for our mistakes if any. So once again if you decide to wait for a replacement without sending the defective or wrong part you must pay for it first. We will pay for shipping both ways by providing you with a return label.
RETURNS ACCEPTED YOU PAY SHIPPING BOTH WAYS + RESTOCKING FEES
It's ok if you change your mind, if you decide to return your product you must pay shipping back to us, remember to use a trackable service and to protect your shipment by purchasing insurance against lost or damaged package, it's your responsability to make sure that we receive the product back, the best way is to obtain a tracking number so you can prove shipment was delivered , any damaged goods in transit will not be refunded that is why it's important to purchase insurance to protect your shipment.
You will get a refund for the price of the part only , shipping is not refundable, a restocking fee of 10% will apply with a maximum charge of $50 for items under $1000.00 for items over $1000 a 7.5% restocking fee will apply with a maximum of $100.00. (This rule does not apply for items not as described, in this case there will be no restocking fees)
WHY RESTOCKING FEES
We have many expenses when stocking products in our warehouse this includes our daily operational costs and our employees, if you have a change of mind you must bear the responsability of the costs associated with that.
RETURNS NOT ACCEPTED
These types of goods are exempt from being returned. Installed parts (unless product is defective this will fall under the product warranty), any stickers or stencils, exhaust parts that have been installed, any parts that have been modified . In addition to that all sales marked as "FINAL SALE" cannot be returned.
RETURN ADDRESS
Maxspeed-Motorsports LLC
2151 NE 155th St, Unit 8
North Miami Beach, FL 33162
USA
HOW WE PROCESS REFUNDS
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If we sent you an e-mail informing you of a refund and you haven’t received a refund after 5 business days, contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted by your ncredit card company. If after 5 business days you still have not received your refund please contact us at
sales@maxspeed-motorsports.com.
